HP Authorized Service Partner | Midwest
Onsite HP large-format and plotter repair, maintenance, and installation for print shops, sign shops, in-plant departments, and production environments across the Midwest.
Request HP Wide-Format Service
Tell us your printer model, issue, and location and we’ll confirm zone and availability.
Note: Big Systems currently services HP wide-format printers only.
What We Do
Onsite service for HP large-format and plotter repair, RIP/software systems, and full fleet installation across the Midwest.
Parts must be on hand prior to the service visit. Quote validity stated on written estimate.
Software installs include one main workstation or server plus one client. Travel billed by zone.
Service Scope
Confirm your HP large-format printer, plotter, or flatbed is covered before you call. We service the following HP families:
Legacy models, parts support available. Contact us to confirm scope.
Don't see your HP wide-format or plotter model? Contact us and we may still be able to help or point you in the right direction.
The Process
No guessing. No surprise invoices. Every HP wide-format service call follows a clear, documented process.
We evaluate your HP wide-format printer or plotter onsite or remotely, document findings, and issue a written scope of work. Quotes reflect the confirmed scope and required parts. No work begins without your approval.
We schedule based on your service zone and availability. Travel is billed as a single, inclusive trip fee by zone, with no hidden mileage or per-hour travel surprises.
We complete repairs, verify output (print quality, feed, registration), and share care recommendations. Follow-on training or profiling is available for teams that want a deeper reset.
Travel & Coverage
Trip fees include all travel expenses, with no per-mile billing or hidden surcharges. Travel is billed as a single inclusive fee based on your service zone. Training can also be scheduled at our facility.
Local service area, shortest response window
Extended metro area, major cities and surrounding regions
Multi-state regional coverage across all 7 Midwest target states
Remaining North America service area; contact us to confirm
No pricing figures listed here intentionally: travel rates vary by zone and current conditions. Contact us to confirm your zone and get an accurate quote before scheduling your HP printer service visit.
Why Authorized Service Matters
For print shops, sign shops, and in-plant departments, an HP wide-format printer or plotter offline isn't just an inconvenience; it's billable time lost, production delayed, and client deadlines at risk.
Non-authorized repair can also void HP warranties and create secondary issues that cost more to resolve. Big Systems is an HP Authorized Service Partner and our technicians carry HP-specific training, not generic printer repair skills.
Unauthorized repair can void HP warranties on your wide-format or large-format printer equipment.
Every hour an HP DesignJet or HP Latex plotter is down translates to lost production and missed client deliverables.
Generic repair shops often guess at HP-specific issues, while certified technicians diagnose them correctly the first time.
Big Systems helps guide customers to the right solution even when we can’t service a specific need. That’s the consultative difference.
Why Choose Big Systems
We’re not a generalist repair shop. Big Systems is an HP-specialized Value-Added Reseller and Authorized Service Partner serving print and production environments across the Midwest.
Our technicians are HP-certified, not generalists. We service HP wide-format, large-format, and plotter equipment specifically, and the training and tooling match the machine.
Many of our customers have been with us for over 15 years. That kind of repeat business doesn’t happen by accident. It reflects consistent, accountable service over time.
B2B buyers need cost predictability. Every service call starts with a documented scope and quote and you approve it before any work or parts are ordered.
If your HP printer need falls outside our current service scope, we’ll tell you directly and point you in the right direction. We guide customers to the best solution, even when that’s not us.
Every repair includes a final output check covering print quality, media feed, and registration, before we hand off. You get a functioning, verified HP printer, not just a closed work order.
Based in Menomonee Falls, WI, we serve print and production operations across Wisconsin, Illinois, Indiana, Iowa, Ohio, Michigan, and Minnesota.
Customer Reviews
"We decided to go with Big Systems for routine maintenance on our HP printers. They significantly beat the pricing we were getting from HP directly. We got on their calendar quickly. The technician was knowledgeable, courteous, and professional. We'll definitely be working with them again for future service and equipment needs."
"Had a last minute emergency on a Friday evening with our HP 800w due to a bad chip on a new ink cartridge. They were very accommodating, and even stayed late to make sure we could get the new ink cartridge we needed."
"I needed a maintenance kit for my HP315 printer. HP wanted me to pay an arm and two legs for it. I checked around and spoke with Luke Emery at Big Systems and he made it super simple to order. I'm in Texas and received my maintenance kit the next day!"
"We used Big Systems to install our new HP 365! They were super friendly and helpful! We have also called to use when we have had tech issues! Thanks again Luke and Craig!"
HP Printer Service Near You
Big Systems provides HP wide-format printer maintenance, HP plotter repair, and HP large-format printer service across these states and cities.
Don’t see your city? We may still be able to help; ask us about HP printer service near you.
Get Started
Tell us your HP printer model, issue description, error codes, service location ZIP, and preferred dates. We’ll confirm zone, scope, and the next available appointment.
Note: Big Systems currently services HP wide-format printers only.
