Service & Onsite Support

Big Systems a HP Sustainable Impact partner 2025-2026

Authorized HP Wide-Format Printer Maintenance & Repair

Keep production running with certified technicians, clear scope, and region-based response. From inspection and repair to installs, RIP reloads, color profiling, and operator training, our specialists help you print brilliant with less downtime. (Serving the Midwest)

Request a Service Call from Big Systems for wide format printer service

Please note: Big Systems currently services HP wide format printers only.

Name
big systems service & onsite support

How Service Works

  1. Inspection and scope
    We evaluate the device onsite or remotely, document findings, and issue a written scope of work. Quotes reflect the confirmed scope and required parts.
  2. Scheduling
    We schedule based on your service zone and availability. Travel is billed by zone as a single, inclusive trip fee.
  3. Resolution and handoff
    We complete repairs, verify output, and share care recommendations. Follow-on training or profiling is available for teams that want a deeper reset.

Why customers chose Big Systems for their printer service needs

Pamela Gunther
★★★★★

Excellent service and knowledge! Every time we have a need, their response is quick and their guidance is top-notch! We are grateful for their support.

John Kubalak
★★★★★

We decided to go with Big Systems for routine maintenance on our HP printers. They significantly beat the pricing we were getting from HP directly. We got on their calendar quickly. The technician was knowledgeable, courteous, and professional. We'll definitely be working with them again for future service and equipment needs.

Conroy Loewen
★★★★★

Great company to work with. They have been very helpful with their service and tech support

Dennis Thompson
★★★★★

Great service, spent the time to go the extra mile when I broke printer. 

SIGNSHOP @ NEBRASKALAND
★★★★★

Great service!

Greg k
★★★★★

Great service for my printer. Showed up quickly and serviced the machine, and it's up and running. BEST resource for wide format printers in Milwaukee. Professional and knowledgeable.

Zones and Travel

Trip fees include all travel expenses. Training can also be scheduled at our facility.

  • Zone 0: local service area

  • Zone 1: multi-metro service area

  • Zone 2: regional multi-state service area

  • Zone 3: remaining North America service area

Terms and notes

  • Product information, availability, and program details are subject to change without notice.

  • Training topics may vary slightly to reflect software updates.

  • Travel rates are based on current market conditions and can change if costs shift materially

TEAM

Craig Lindow wide format printer service technician at Big Systems

Craig Lindow

Applications Engineer & Field Service Technician

Craig Lindow brings more than 30 years of printing industry experience and holds a degree in Graphic Communications Management from the University of Wisconsin-Stout. His background spans prepress, print production, flexographic ink manufacturing, and technical service.

For more than 16 years at Big Systems, Craig has worked hands-on with wide format printing equipment, materials, workflows, and evolving print technologies. His extensive industry experience helps customers troubleshoot equipment issues, improve performance, and keep their print operations running efficiently.

Repair services

  • Onsite diagnostic and repair for wide format printers and cutters

  • Parts verification and install after quote approval

  • Post-repair checks for print quality, feed, and registration
    Notes: parts must be on hand prior to the visit. Quote validity is stated on the written estimate.

Software & system services

  • RIP or driver reload, reinstall, or upgrade

  • RIP server or DesignStation restore and configuration

  • Version compatibility guidance and operator handoff
    Onsite services follow zone travel. Depot services exclude round-trip freight.

Installation services

  • Basic hardware install for a single device

  • Standard install with drivers, software, or RIP

  • Multi-unit install for fleets or department rollouts
    Includes uncrating, setup, initialization, configuration, calibration, and user training. Software installs include one main workstation or server plus one client. Travel billed by zone.

Ready to Book Service?

Tell us your printer model, issue description, error codes, service location ZIP, and preferred dates. We will confirm scope, zone, and the next available appointment.

Request Service